Shipping and Refund/Cancellation Policy

1. Shipping Policy

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped.

Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
- Domestic (within [your country]): 3–7 business days
- International: 7–21 business days (depending on destination and customs processing)

We use trusted carriers such as:

Once your order ships, you will receive a tracking number via email. You can track your shipment through the carrier’s website.

We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.

To be eligible for a refund, your item must be:

The following items are not eligible for refund:

To start a return, please contact us at sales@tropicaltimberstrading.com with your order number and reason for return. If your return is accepted:

We’ll send instructions on how and where to send your package.
Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.

Once we receive and inspect your returned item, we will notify you of the status.
Approved refunds will be processed within 5–10 business days to your original payment method.

You may cancel your order within 24 hours of placing it by contacting us at sales@tropicaltimberstrading.com
If the order has already been processed or shipped, cancellation may not be possible.

We reserve the right to cancel your order if:

In such cases, we will notify you and issue a full refund.

If you have any questions about shipping, returns, or cancellations, please contact us at:

📧 Email: sales@tropicaltimberstrading.com
📞 Phone: +2772 563 4751
📍 Address: No 9, 1st Street, Orange Grove,Johannesburg,2192.